FAQs

How much does shipping cost?

Shipping for Australian Orders under $100 = Flat Fee $10
Shipping for Australian Orders over $100 = Free

We do not currently offer international shipping and we do not currently offer a pick-up service.

For extra information about shipping, please visit our Shipping and Returns page here.

How long will my order take to arrive?

Orders are sent by Australia Post. Please allow 14 days for delivery, however the average delivery time is generally 7 days.
You can use the Australia Post Postage Time Calculator to get a better idea of how long your order might take to arrive once dispatched.
Please contact us on 1300 692 772 if you have not received your order within 14 days.

For extra information about shipping, please visit our Shipping and Returns page here.

Do you offer Click and Collect?

We currently offer Click and Collect for Melbourne-based customers. Collection is only available from ASRC Catering, 321 St George's Road, Fitzroy North.

Orders are dropped off on Wednesday and Friday afternoons, and the cut-off time for orders on those days is 10am. This allows our team time to priortise and fulfill those orders at the start of the day. This means that for any orders placed after 10am Friday, you'll be able to collect your order the following Wednesday afternoon.

What is the ASRC Shop returns policy?

The ASRC will offer an exchange or refund on faulty goods.

For change of mind purchases, the ASRC will accept returns within 28 calendar days from delivery providing that the item has not been used and is returned in it's original condition. Shipping costs will be at the cost of the customer.

For extra information about returns, please visit our Shipping and Returns page here.

Where are ASRC products made and sourced?

The ASRC operates under an ethical engagement policy, meaning that the procurement of items must adhere to these guidelines as we recognise that poor supply chain management and poor working conditions impact upon vulnerable people. Currently, products are made in Australia, New Zealand or China, however this is all managed through our Australian merchandise partner. Where possible, we will always source local products. When engaging international suppliers, it's a requirement of the ASRC that all production work and factories meet strict internationally recognised standards and accords and that documentation outlining the appropriate labor conditions, sourcing of materials and workers rights can be sighted prior to the production of any merchandise items.

As our Merchandise program grows, we are looking forward to developing a framework for localised procurement and employment of people seeking asylum.

Are artist collaborations paid?

Collaborating refugee artists receive a fair market remuneration package that recognises their time, effort and use of artistic license, including a percentage of future sales revenue. We have a commitment to ethical supply chains, for both labour rights and the environment, and this includes people being paid equitably for their work.

Is the packaging environmentally friendly?

We are making a shift wherever possible to use environmentally friendly 'Hero Packaging' which is compostable.

Have any prices changed?

A limited number of existing items in our shop have required a marginally increased sale price due to fluctuations in supplier costs.

How does my purchase help support people seeking asylum?

When you choose to shop with the ASRC, your purchase is one with real purpose. All profits (once expenses are paid) from the sale of merchandise goes towards supporting the greatest areas of need within the ASRC - from providing access to food, housing and healthcare through to legal advocacy, education, employment and empowerment services. Your support will help make real and long-term change for people seeking asylum.

How else can I help the ASRC?

There are many ways you can get involved and contribute to the ASRC. Here are some links with extra information as to how you can help.

- Fundraise
- Donate
- Subscribe
- Volunteer
- ASRC Cleaning Service
- ASRC Catering Service
- Meals at ASRC

Have more questions?

Please send us your questions via the Contact Us form and we will come back to you as soon as we can.